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If you believe that you have Theory Y workers, which of the following should a manager adopt?

(1) An authoritarian style

(2) A participative style

(3) An emphasis on employee development

⑷ Tight controls

A

(1) and (4)

B

(l)and (3)

C

(2) and (3)

D

(2) and (4)

According to Douglas McGregor, Theory X people are motivated by:

A

money and security

B

achievement at work

C

interpersonal relationships

D

recognition for good work

Which of the following is not a characteristic of a 'learning organisation'?

A

The generation and transfer of knowledge

B

Support for learning and development by all members

C

A scientific approach to problem-solving, in order to minimise risk and error

D

Willingness to continuously transform itself in response to a changing environment

Trainee Sara is unhappy in her current training programme, because it is too 'hands on': she is required to attempt

techniques before she has had a chance to study the underlying principles first. She spends the evenings trying to read

ahead in the course textbook.Which of Honey and Mumford's learning styles is probably Sara's preferred style?

A

Reflector

B

Pragmatist

C

Theorist

Which of the following statements about training is most likely to be the foundation of an effective training policy?

A

Training is the responsibility of the HR department

B

Training is all cost and no quantifiable benefit

C

The important thing is to do lots of training

D

Training can be an effective solution to some performance problems

_____________?is 'the planned and systematic modification of behaviour through learningevents, programmes and instruction which enable individuals to achieve the level of knowledge, skills and competence to carry out their work effectively'.Which?

word correctly completes this definition?

A

Conditioning

B

Training

C

Education

The learning cycle developed by David Kolb is a process for................ learning.Which of the following words correctly

completes this sentence?

A

Programmed

B

Experiential

C

Action

D

Reflection

All the following, with one exception, are clear benefits of training and development for an organisation. Which is the

exception?

A

Increased organisational flexibility

B

Less need for detailed supervision

C

?Enhanced employability of staff members

D

Improved succession planning

Which of the following are 'on the job' training methods?

(i) Day-release

(ii) Job rotation

(iii) Coaching

(iv) Temporary promotion

A

Method (iii) only

B

Methods (i) and (iii) only

C

Methods (ii), (iii) and (iv) only

D

Methods (i), (ii), (iii)?and (iv) (2)

You have been asked to comment on the most effective approach for training accounts staff in the use of a new payroll

system. Which of the following arguments would you put forward for choosing an on-the-job approach?

A

Ability of learners to concentrate on the learning process

B

Risk of errors

C

Relevance to the informal customs and practices of the department

D

Application of learned skills to the job